FAQ - Frequently asked questions
Do I have a guarantee on your products?
Warranty conditions and duration
Our school bags, backpacks and pencil cases are designed and then produced by our experienced team using the best materials.
Should it happen that one of our products is defective, we will repair or replace it as quickly as possible within the guarantee period of two years from the date of purchase.
Excluded from the guarantee are damages caused by normal wear and tear or improper use of the product. Further information can be found in our terms and conditions.
In order to process the complaint as quickly as possible, we ask that you send the following information in advance to verkauf@schneiders-bags.com:
Proof of purchase
Short description of the defect
Photo of the whole product and detailed photos of the defect
contact details
We will contact you within 1-2 working days and let you know whether a repair is possible or an exchange can be carried out.
Our school bags, backpacks and pencil cases are designed and then produced by our experienced team using the best materials.
Should it happen that one of our products is defective, we will repair or replace it as quickly as possible within the guarantee period of two years from the date of purchase.
Excluded from the guarantee are damages caused by normal wear and tear or improper use of the product. Further information can be found in our terms and conditions.
In order to process the complaint as quickly as possible, we ask that you send the following information in advance to verkauf@schneiders-bags.com:
Proof of purchase
Short description of the defect
Photo of the whole product and detailed photos of the defect
contact details
We will contact you within 1-2 working days and let you know whether a repair is possible or an exchange can be carried out.
How can I return products?
1. Please send a written declaration of withdrawal via email to:
shop@schneiders-bags.com
2. Please enclose the goods in the package with the delivery note , which shows the customer name and order number .
3. Please send your returned goods exclusively as a free and sufficiently stamped package to:
Schneiders Vienna GmbH
attn. Marketing - online shop
Herbststrasse 6-10
1160 Vienna
Austria
4. After receipt and inspection of the undamaged, returned goods, the purchase price paid will be refunded to you immediately.
2. Please enclose the goods in the package with the delivery note , which shows the customer name and order number .
3. Please send your returned goods exclusively as a free and sufficiently stamped package to:
Schneiders Vienna GmbH
attn. Marketing - online shop
Herbststrasse 6-10
1160 Vienna
Austria
4. After receipt and inspection of the undamaged, returned goods, the purchase price paid will be refunded to you immediately.
What can I do if a product I ordered is defective?
Our school bags, backpacks and pencil cases are designed and then produced by our experienced team using the best materials.
Should it happen that one of our products is defective, we will repair or replace it as quickly as possible. You can find more detailed information in our terms and conditions.
In order to process the complaint as quickly as possible, we ask that you send the following information in advance to verkauf@schneiders-bags.com
Proof of purchase
Short description of the defect
Photo of the whole product and detailed photos of the defect
contact details
We will contact you within 1-2 working days and let you know whether a repair is possible or an exchange can be carried out.
Should it happen that one of our products is defective, we will repair or replace it as quickly as possible. You can find more detailed information in our terms and conditions.
In order to process the complaint as quickly as possible, we ask that you send the following information in advance to verkauf@schneiders-bags.com
Proof of purchase
Short description of the defect
Photo of the whole product and detailed photos of the defect
contact details
We will contact you within 1-2 working days and let you know whether a repair is possible or an exchange can be carried out.
What payment options do I have and what are the shipping regulations?
Payment options:
We offer the following payment methods. Choose the payment method that is best for you:
Mastercard
maestro
Visas
Paypal
American Express
Apple Pay
EPS online transfer
Google Pay
Shop Pay
Klarna instant transfer
Note: We currently do not offer purchase on account.
For further questions, please contact marketing@schneiders-bags.com
Shipping:
FREE SHIPPING within Austria from a goods value of 50€ , standard shipping: 5.95€
FREE SHIPPING within the EU from a goods value of €75 , standard shipping: €14.95
We offer the following payment methods. Choose the payment method that is best for you:
Mastercard
maestro
Visas
Paypal
American Express
Apple Pay
EPS online transfer
Google Pay
Shop Pay
Klarna instant transfer
Note: We currently do not offer purchase on account.
For further questions, please contact marketing@schneiders-bags.com
Shipping:
FREE SHIPPING within Austria from a goods value of 50€ , standard shipping: 5.95€
FREE SHIPPING within the EU from a goods value of €75 , standard shipping: €14.95
How long does shipping take within Austria and the EU?
Parcels are usually delivered in Austria within 1-4 working days .
Parcels within the EU are usually delivered within 4-8 working days .
For tracking inquiries , please contact verkauf@schneiders-bags.com
Parcels within the EU are usually delivered within 4-8 working days .
For tracking inquiries , please contact verkauf@schneiders-bags.com
How are your products designed and produced?
DESIGNED IN AUSTRIA
Schneiders Vienna is an Austrian family business that is run by the 4th generation. All our products are designed in Vienna . This allows us to ensure that the high quality requirements are adapted to the European market.
DURABLE & DURABLE
It is important to us to produce a high-quality and functional product that meets the requirements of our customers. Above all, we pay attention to a balanced price-performance ratio , so that products are produced at a fair wage and customers are offered a high-quality product at an affordable price.
SOCIAL RESPONSIBILITY - ETHICAL WORKING CONDITIONS
As a company, we are responsible for complex and global value creation of resources. For this reason, we select our producers in China carefully and responsibly. The producer must provide evidence of BSCI certification and incorporate our quality standards into his own work process - this is the only basis for long-term cooperation.
Among other things, attention is paid to the following aspects:
regular working hours and fair wages
Occupational health and safety
Prohibition of child labor and protection for younger workers
Prohibition of forced labor, unfree labor and precarious employment
Freedom of association and collective bargaining
Ethical business conduct
no discrimination
environmental Protection
Schneiders Vienna is an Austrian family business that is run by the 4th generation. All our products are designed in Vienna . This allows us to ensure that the high quality requirements are adapted to the European market.
DURABLE & DURABLE
It is important to us to produce a high-quality and functional product that meets the requirements of our customers. Above all, we pay attention to a balanced price-performance ratio , so that products are produced at a fair wage and customers are offered a high-quality product at an affordable price.
SOCIAL RESPONSIBILITY - ETHICAL WORKING CONDITIONS
As a company, we are responsible for complex and global value creation of resources. For this reason, we select our producers in China carefully and responsibly. The producer must provide evidence of BSCI certification and incorporate our quality standards into his own work process - this is the only basis for long-term cooperation.
Among other things, attention is paid to the following aspects:
regular working hours and fair wages
Occupational health and safety
Prohibition of child labor and protection for younger workers
Prohibition of forced labor, unfree labor and precarious employment
Freedom of association and collective bargaining
Ethical business conduct
no discrimination
environmental Protection
How do you feel about sustainability?
We stand for: quality + functionality + design
When producing our school bags and backpacks, we attach great importance to ongoing quality controls and strict adherence to the processing criteria, to ensure a consistent, high-quality product.
For this reason, we adhere to the EU REACH standards and also waive them Use of PFC, PVC, and much more.
In order to continue to meet the quality standards, we also offer a 2-year guarantee on our products as well as a repair service . Our long-standing, good cooperation with the producers is the basis for a responsible and trustworthy cooperation. Above all, it is important to us to have a qualitative one and functional backpack that accompanies you every day.
Sustainability is important to us! For this reason, we always optimize our products. For this reason, the backpacks in our new collections are made from over 50% recycled materials ! The recycled material is made from 100% recycled PET bottles .
When producing our school bags and backpacks, we attach great importance to ongoing quality controls and strict adherence to the processing criteria, to ensure a consistent, high-quality product.
For this reason, we adhere to the EU REACH standards and also waive them Use of PFC, PVC, and much more.
In order to continue to meet the quality standards, we also offer a 2-year guarantee on our products as well as a repair service . Our long-standing, good cooperation with the producers is the basis for a responsible and trustworthy cooperation. Above all, it is important to us to have a qualitative one and functional backpack that accompanies you every day.
Sustainability is important to us! For this reason, we always optimize our products. For this reason, the backpacks in our new collections are made from over 50% recycled materials ! The recycled material is made from 100% recycled PET bottles .
Are your school bags ergonomically designed and do they fit well on your back?
Our ergonomic school bags and backpacks:
certified by the Karl Landsteiner Institute for Orthopedics
Through our collaboration with Dr. Nadja Jiresch, specialist in spinal surgery at the mza Medical Center Vienna, became our ergonomic, height-adjustable carrying system School bags and school backpacks are checked according to all required criteria. The carrying system was developed using a wide variety of test procedures tested for function and material quality and met all aspects of back ergonomics.
The most important criterion was the individual back length adjustment , so that the school bag fits the correct body size, The child's posture and weight can be adjusted.
In addition, the ergonomics of the back is supported by the padded hip and chest strap , so that the lumbar can be relieved and a hollow back can be prevented .
Through our collaboration with Dr. Nadja Jiresch, specialist in spinal surgery at the mza Medical Center Vienna, became our ergonomic, height-adjustable carrying system School bags and school backpacks are checked according to all required criteria. The carrying system was developed using a wide variety of test procedures tested for function and material quality and met all aspects of back ergonomics.
The most important criterion was the individual back length adjustment , so that the school bag fits the correct body size, The child's posture and weight can be adjusted.
In addition, the ergonomics of the back is supported by the padded hip and chest strap , so that the lumbar can be relieved and a hollow back can be prevented .
How can I make inquiries for B2B products?
Our B2B & sales department is the right contact person for this.
b2b@schneiders-bags.com
verkauf@schneiders-bags.com
b2b@schneiders-bags.com
verkauf@schneiders-bags.com
Where is Schneider's headquarters located?
We are a traditional company from Austria. Our company headquarters is in Vienna.
Herbststrasse 6-10
1160 Vienna
Austria
Herbststrasse 6-10
1160 Vienna
Austria
What is the company history behind Schneiders?
QUALITY FROM AUSTRIA SINCE 1890.
THE ROOTS OF OUR COMPANY GO BACK TO THE YEAR 1890.
Schneiders has been one of the international market leaders since the middle of the 20th century. Schneiders Vienna is a 4th generation Austrian family business and looks back on more than 125 years of company tradition.
Schneider's school bags, Walker backpacks, high-quality leather goods from Tony Perotti, exclusive handbags from VerSacrum, as well as our luggage line and accessories are characterized by high-quality materials, high-quality workmanship and functional handling. Particular attention is paid to school bags and backpacks, which are equipped with an ergonomic, height-adjustable carrying system. Checked, tested and certified by the Karl Landsteiner Institute for Orthopedics.
We always pay attention to environmentally friendly and pollutant-free processing as well as the use of recycled materials. As a traditional family business, it is important to us to preserve the environment and its resources and to ensure sustainable processing so that our products accompany our customers for a lifetime.
Quality from Austria since 1890.
THE ROOTS OF OUR COMPANY GO BACK TO THE YEAR 1890.
Schneiders has been one of the international market leaders since the middle of the 20th century. Schneiders Vienna is a 4th generation Austrian family business and looks back on more than 125 years of company tradition.
Schneider's school bags, Walker backpacks, high-quality leather goods from Tony Perotti, exclusive handbags from VerSacrum, as well as our luggage line and accessories are characterized by high-quality materials, high-quality workmanship and functional handling. Particular attention is paid to school bags and backpacks, which are equipped with an ergonomic, height-adjustable carrying system. Checked, tested and certified by the Karl Landsteiner Institute for Orthopedics.
We always pay attention to environmentally friendly and pollutant-free processing as well as the use of recycled materials. As a traditional family business, it is important to us to preserve the environment and its resources and to ensure sustainable processing so that our products accompany our customers for a lifetime.
Quality from Austria since 1890.
What dimensions are your school bags?
The dimensions of our products are listed in the product description. You can find the size and weight of the respective school bags in the respective product information.
Is return shipping free?
No, you have to pay the shipping costs yourself.
Are there spare parts for your school bags?
There are spare parts for our school bags. Please contact us at the email address verkauf@schneiders-bags.com if you need a spare part for a school bag.
What can I do if my school bag breaks?
Contact our sales team at the email address verkauf@schneiders-bags.com. We will try to find a solution to the problem!