Pencil Box Fame

Shipment

Delivery within 2-4 days in Austria and 4-8 days in the EU.

Return Policy

If you are unhappy with your newly purchased product for any reason, you may return it to us within 14 days of receipt of the goods in accordance with the provisions of this section.

Returns/Returns

Step 1) Please send a written statement (e-mail, fax or letter) about the withdrawal to: shop@schneiders-bags.com

Step 2) Please send your returns exclusively as a free (sufficiently franked) package:

SCHNEIDERS VIENNA
Gesellschaft mbH / online shop,
Herbststrasse 6-10, A-1160 Vienna, Austria

Step 3) After receipt and inspection of the undamaged, returned goods, the purchase price paid will be refunded to you immediately

Warranty conditions

Our school bags, backpacks and pencil cases are designed and then produced by our experienced team using the best materials. Should it happen that one of our products is defective, we will repair or replace it as quickly as possible within the guarantee period of three years from the date of purchase.

Excluded from the guarantee are damages caused by normal wear and tear or improper use of the product. For example:
Unconscious “intentional” damage such as getting caught on a door handle, scratching or abrading a wall or fence,…
Transporting weights or bulky goods
Direct sunlight or heat and exposure to external weather influences over a longer period of time
Permanent overfilling Tightening the product Fill the pencil case with XXL pens (jumbo pens).

In order to process the complaint as quickly as possible, we ask that you send the following information in advance to verkauf@schneiders-bags.com:

• Proof of purchase
  
• Short description of the defect: Photo of the whole product and detailed photos of the defect

We will contact you within 1-2 working days and let you know whether a repair is possible or an exchange can be carried out.